Cruise Passengers Protest Itinerary Change with Hunger Strike After Antarctica Trip Disruption
A group of cruise passengers took an extreme step by staging a hunger strike after their much-anticipated Antarctic itinerary was abruptly cut short due to technical issues.
Unexpected Mechanical Trouble Alters Course
The SH Diana, operated by Swan Hellenic, encountered an “unexpected malfunction” with a propulsion electric motor two weeks into a 21-day expedition cruise. The disruption forced the ship to divert to Ushuaia, Argentina, cutting short three-and-a-half days of planned exploration in the Antarctic Peninsula.
Passengers, who had paid between $8,900 and $12,600 for the cruise departing from Cape Town, South Africa, on November 13, were understandably frustrated by the significant change in plans.
Compensation Offered, But Not Everyone is Satisfied
In a statement to USA TODAY, Andrea Zito, Swan Hellenic’s CEO, said the company offered affected passengers a 50% refund or a 65% future cruise credit. Additionally, guests were encouraged to take part in excursions and enjoy the ship’s facilities while waiting for flights home.
Despite these efforts, some passengers felt the compensation fell short.
“As expected, not all of the guests were immediately satisfied with this compensation and have tried to build up pressure through discussions on board,” Zito explained.
Hunger Strike Protest
Three Russian passengers, wrapped in blankets and holding signs, staged a hunger strike outside the ship’s dining room, demanding a 100% refund for the voyage. According to Mark Stratton, a journalist on the cruise who shared details with The Telegraph, the strike was a visible display of their dissatisfaction.
Swan Hellenic criticized the protest, calling it “counterproductive.” The company did not specify how long the strike lasted, but it has since ended, and technicians are working on repairing the ship.
Challenges of Antarctic Expeditions
Cruising in Antarctica often comes with unpredictable challenges, including extreme weather and last-minute itinerary adjustments. Zito acknowledged the passengers’ disappointment, saying:
“We deeply regret that we had to change the itinerary due to technical problems with the propeller drive. We understand the frustration of our guests, who were eager for a full Antarctic experience.”
Swan Hellenic maintained that the offered compensation package was “beyond what is legally required” and expressed their commitment to exceeding guest expectations on future voyages.
Looking Ahead
While the situation highlights the risks of expedition cruising, particularly in remote regions like Antarctica, it also underscores the importance of managing passenger expectations when unforeseen events arise. Swan Hellenic has reassured guests that it remains dedicated to delivering exceptional travel experiences and looks forward to welcoming them back for future adventures.
